For most of us who remember a time before widespread access to the Internet (it was mostly Donald Duck games on your Commodore), going online was a decidedly American-feeling affair. One could be forgiven the thought, given that the largest internet service provider for years was….America Online. And, largely, that tracked the history and development… Read More
The Boston Dynamics “dogs” have become something of an inside joke around here: any time we want to suggest that an idea, project, or new technology might have worrisome long-term implications, the robotic canines come up in conversation. Much of it has to do with their somewhat surreal, uncanny valley look, something familiar enough to… Read More
When evaluating your marketing ROI, you should decide whether location tracking and other creepy marketing methods are really worth the risk. Read More
It’s easy to criticize companies like Facebook or Google for their conduct when it comes to data, largely because they are so frequently the subject of widely-publicized reports and news articles. The stories documenting tech giant misdeeds (ironically, often displayed in Facebook’s newsfeed) demonstrate a growing awareness of surveillance capitalism and surveillance states, as well… Read More
What Zork can teach us about Google, Amazon, and Apple’s Commitment to Data Privacy. Data Privacy gets a lot of lip service these days. We have Apple declaring that they bake privacy into every product, Google deciding to delete millions of Google+ accounts (there were millions?) because of a coding bug that potentially exposed private… Read More
Although we consistently discuss the importance of managing data about customers or partners, it’s crucial to pay attention to a key demographic of your intrinsic datasets – employees. Your team generates an enormous volume of data simply by showing up to the office (HR data, payment information, personal login details and passwords, etc), and the… Read More
Data is amazing. You know that already. You’re told it every moment of every day. We are literally told or shown by ESPN, our kids report cards, our treadmills, our wristwatch, our Alexa, our Google, our Siri, our phones, and our apps that data is here and has the answer. In some cases this is… Read More
We’re starting something new, a weekly collection of some of the stories that we saw or found interesting but, for some reason, didn’t have time to address meaningfully (by which we mean throw as many gifs at as possible). This week is heavy on government action, which is a good indication of the trends we’re… Read More
This week I completed a book by Shoshana Zuboff that my brother, James, had pointed me toward. I had also recently completed two other books that have been on my list for quite some time. The timing of each of these books and their futurist warning, deep research, and outstanding storytelling caused a flurry of… Read More
One of the questions we hear most frequently is “what are we doing wrong?” We almost always try to flip that question around into “what can we do better,” because we’re big believers in the notion that providing goals, rather than chastising, creates the right kind of mindset about data privacy and managing a data… Read More
It’s that time of year again – the FTC has released its report on enforcement activity in 2018, including its efforts at enforcing privacy promises. It was, as you might expect, a busy year, with major proceedings instituted against a number of high-profile entities like Uber, Paypal, and Facebook. Although the total amount in fines… Read More
We don’t know if you’ve noticed this, but every once in a while we’ll write a blog post about GDPR or CCPA or American data law. Yes, we do spend an awful lot of time talking about the law in Europe and the United States. That’s probably not a big surprise, given that this is… Read More
Last week, we had the chance to attend Cardlinx’s forum in San Francisco, one of the four or so they host worldwide every year. Cardlinx is an industry association for merchants, credit card issuers, and rewards/loyalty programs, with an eye towards establishing industry standards for “mobile payments, in-store offers, card-linking” and other technology tied to… Read More
Facebook is a paradox. I don’t know of anyone, anymore, who says that they love the platform or that it delivers them meaningful connections to others. Addicted? Sure. Attached to the convenience of a simple format for communication? Yeah, that too. But genuinely happy with what Facebook is and how it delivers its product? Nope. … Read More
We attended the Local Search Association’s 2019 conference in Dana Point, California. The LSA is an advocacy organization focused on helping local businesses establish visibility with customers and partner businesses, both through marketing and through maximizing data-driven tools. It’s a group that we have a long relationship with, and the conference is a great opportunity… Read More
Transparency is one of the principles driving recent developments in data privacy and data security. We’ve spent a lot of time discussing how important it is to be open with consumers and data subjects, to give them a clear idea of how their data is used, and why. The primary reason for this is to… Read More
It’s Data Protection Day, the happiest day of the year! A year ago, we were talking about the changes that GDPR would bring, and how to gear up operations to ensure that you didn’t violate the law or mislead your customers. The premise was simple: transparency is a fundamental precept under GDPR (and US law),… Read More
In a move likely driven by federal pressure and calls for an investigation, AT&T yesterday announced that it will no longer sell its customers’ location data to third parties, including data aggregators who, in turn, sell the information to others. The public response has been to say “It’s about time” immediately after saying “Hold on,… Read More
We are proud to announce the release of our book, Data Leverage: Unlocking the Surprising Growth Potential of Data Partnerships. This book, which outlines our approach to establishing partnerships, sharing data, and protecting data assets, is a single-source guide for what we believe the most important aspects of data management programs are. We could not be… Read More
It should be clear by now that we are most comfortable expressing our thoughts in the form of movie quotes, falling as we do into that demographic of Americans who believe that if you can’t say it with a gif from an 80s movie, you don’t need to say it at all. Really, it works… Read More