Employee Monitors and Big Brother at Work

Although we consistently discuss the importance of managing data about customers or partners, it’s crucial to pay attention to a key demographic of your intrinsic datasets – employees.  Your team generates an enormous volume of data simply by showing up to the office (HR data, payment information, personal login details and passwords, etc), and the… Read More

The Joke’s On You

There are times when it’s difficult to pick a topic to write about for this blog, because data privacy and data partnerships are such broad subjects that it’s like selecting from an unlimited menu of issues.  We could discuss GDPR or CCPA or a data breach or technological trends or creating a mutually beneficial data… Read More

We are All Baby Shark (in Data Tracking)

Data is amazing. You know that already. You’re told it every moment of every day. We are literally told or shown by ESPN, our kids report cards, our treadmills, our wristwatch, our Alexa, our Google, our Siri, our phones, and our apps that data is here and has the answer. In some cases this is… Read More

Weekly Data Privacy Roundup

We’re starting something new, a weekly collection of some of the stories that we saw or found interesting but, for some reason, didn’t have time to address meaningfully (by which we mean throw as many gifs at as possible).  This week is heavy on government action, which is a good indication of the trends we’re… Read More

The Values Crisis

Let’s talk about values. We sometimes talk about “use cases” for data, which is a shorthand for “how do you intend to make this particular information set perform a new category of work or combine with other information sets to perform a new category of work.”  It’s important, as we discuss in Data Leverage, to… Read More

Super-Humans Nudging Us Through Surveillance Capitalism – a Bestseller Venn Diagram

This week I completed a book by Shoshana Zuboff that my brother, James, had pointed me toward. I had also recently completed two other books that have been on my list for quite some time. The timing of each of these books and their futurist warning, deep research, and outstanding storytelling caused a flurry of… Read More

The Seven Deadly (Data Privacy) Sins

One of the questions we hear most frequently is “what are we doing wrong?”  We almost always try to flip that question around into “what can we do better,” because we’re big believers in the notion that providing goals, rather than chastising, creates the right kind of mindset about data privacy and managing a data… Read More

FTC’s Privacy Report Card

It’s that time of year again – the FTC has released its report on enforcement activity in 2018, including its efforts at enforcing privacy promises.  It was, as you might expect, a busy year, with major proceedings instituted against a number of high-profile entities like Uber, Paypal, and Facebook.  Although the total amount in fines… Read More

Takeaways from the Cardlinx Forum 2019

Last week, we had the chance to attend Cardlinx’s forum in San Francisco, one of the four or so they host worldwide every year.  Cardlinx is an industry association for merchants, credit card issuers, and rewards/loyalty programs, with an eye towards establishing industry standards for “mobile payments, in-store offers, card-linking” and other technology tied to… Read More

Is “Creepy” A Subjective Measure?

Speaking last week on an industry panel, I advised the audience of digital marketing professionals to “Stop doing creepy things with your data and your customers’ data.” To which I was told by the moderator, “Well, ‘creepy’ is a little subjective, though, isn’t it?” “You know it when you see it,” I replied. About five… Read More

Zuckerberg Breaks the Internet

Facebook is a paradox.  I don’t know of anyone, anymore, who says that they love the platform or that it delivers them meaningful connections to others.  Addicted?  Sure.  Attached to the convenience of a simple format for communication?  Yeah, that too.  But genuinely happy with what Facebook is and how it delivers its product?  Nope. … Read More

Takeaways from LSA19

We attended the Local Search Association’s 2019 conference in Dana Point, California.  The LSA is an advocacy organization focused on helping local businesses establish visibility with customers and partner businesses, both through marketing and through maximizing data-driven tools.  It’s a group that we have a long relationship with, and the conference is a great opportunity… Read More

Stay Class(y), SCOTUS

I do my very best to make sure that our blog isn’t profusely littered with obscure legal theories and ongoing commentary about Supreme Court rulings.  I do so for the same reason that I try not to make legal jokes on here: most people don’t care, and the things lawyers find interesting/funny are groaningly groan-inducing… Read More

The Feds Are Coming (Or Not)

I think Facebook could probably characterize 2019 year-to-date as “less than fantastic.”  The ongoing fallout from Cambridge Analytica in the UK, massive consumer distrust, the internal strife between what appears to be Team Zuck versus Team Cheryl, and now the looming multibillion-dollar fine that FTC seems to be preparing. It’s enough to make you drink.… Read More

As Transparent as Mud

Transparency is one of the principles driving recent developments in data privacy and data security.  We’ve spent a lot of time discussing how important it is to be open with consumers and data subjects, to give them a clear idea of how their data is used, and why.  The primary reason for this is to… Read More

GDPR Fines, Data Privacy Day, and Other Hot Takes

It’s Data Protection Day, the happiest day of the year!  A year ago, we were talking about the changes that GDPR would bring, and how to gear up operations to ensure that you didn’t violate the law or mislead your customers.  The premise was simple: transparency is a fundamental precept under GDPR (and US law),… Read More

It’s 3am. Does the Dark Web Know Where You Are? (Yes.)

In a move likely driven by federal pressure and calls for an investigation, AT&T yesterday announced that it will no longer sell its customers’ location data to third parties, including data aggregators who, in turn, sell the information to others.  The public response has been to say “It’s about time” immediately after saying “Hold on,… Read More

Predictions, Lists, and Complete Wild Guesses

Now that it’s January and everyone is finally returning to the reality where things don’t always taste like peppermint or eggnog (or both, which is just….no), it’s a good time to think about how you’re going to approach 2019.  This time of year is rife with predictions and, more often, guesses about what privacy, tech,… Read More

Data Leverage: Unlocking the Surprising Growth Potential of Data Partnerships

We are proud to announce the release of our book, Data Leverage: Unlocking the Surprising Growth Potential of Data Partnerships.  This book, which outlines our approach to establishing partnerships, sharing data, and protecting data assets, is a single-source guide for what we believe the most important aspects of data management programs are.  We could not be… Read More